Terms & Policies

Sustainability
We do our best to minimise our ecological footprint by sourcing sustainable materials wherever possible. Our spent resources and off-cuts are recycled whenever applicable and we work closely with our suppliers and associates to ensure these values align.

We have worked hard to eliminate the use of any animal product and/or byproducts throughout our operations.

Our frames and most paper offered are made from sustainably sourced material.

Resin (plastic) papers account for the majority of photo papers in use today and these papers have a number of negative environmental impacts, we suggest using non-resin alternatives (such as cotton or washi) instead.

Cotton paper is considered to have a very low environmental impact as no cotton is grown specifically to make paper. Cotton is grown primarily for the textile industry and the production of cotton paper uses an otherwise wasted byproduct from this process.

Japanese washi is made from renewable plant resources that take a fraction of the time to cultivate when compared to the wood used in alpha-cellulose paper. Washi is created with significantly less harm to the environment than resin or traditional wood pulp.

Anyone wishing to minimise the environmental impact of their prints should use either 100% cotton papers, or products with a clear focus on sustainability, such as (but not limited to) any A.I.J.P. Awagami Factory paper or Hahnemühle's "Natural Line" of Digital Fine Art paper (Agave, Bamboo, Hemp, Sugar Cane), Ilford’s Washi Torinoko or Tesuki-Washi Echizen papers.

Shipping
Orders are custom printed and finished on demand and every order is inspected throughout these stages. This process typically takes up to two days for prints and up to 14 days for framed prints. Once your order has been shipped you will receive an email that contains tracking number information.

International shipping is available for unframed prints. If this option does not appear for your country please contact us and we can arrange a custom order for you.

Returns and refund policy
All products are custom made for each order and as such we cannot offer returns or refunds for products once they have been printed. If you are unhappy with your product please contact us and we'll see how we can help.

Privacy policy
We may need to collect certain details to process your transactions or communicate with you. We do not sell your personal information to any third-parties. Some information may be made available to third-party service providers who perform services on our behalf, such as a postage or courier service. These third-parties shall be permitted to obtain only the personal information they need to provide the service. We do not collect your credit card number details as this is managed automatically by the secure payment gateways of this site.

Gallery images
Copying, printing, reproducing or manipulation of any of our images without permission is prohibited.

Contact
A list of our up to date trading hours can be found over on our contact page.

6/21 Leather St.
Breakwater, East Geelong, VIC, 3219, Australia.
On the corner of Leather St. and Industrial Pl. in the same building as Coffee Cartel Café/Roastery.